E-Commerce Order Fulfilment Coordinator

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Established in 1946 and headquartered in Singapore, Swee Lee is South East Asia's leading omni-channel musical instrument and lifestyle retailer and distributor. Committed to community and creativity, the brand's mission is to be the region's trusted house of music and expression. Swee Lee is known for curating immersive experiences at their cafes and Local store concepts, and matching customers with the products and services they need throughout their musical journey. With a legacy rooted in thoughtfulness, resourcefulness, and enthusiasm, Swee Lee embodies a passion for music that resonates across the region. Swee Lee is a part of Vista Musical Instruments and has locations in 5+ countries across South East Asia.

Responsibilities:

• Create sales orders, delivery orders, invoices, and courier labels for E-Commerce, retail, wholesale, and intercompany demands.


• Coordinate with warehouse and courier logistics for timely delivery of customer requirements.


• Support and ensure ERP system transaction discipline and compliance with company procedures.


• Drive and support various other projects, duties, and activities as assigned by the manager.


• Delegate tasks according to order urgency to ensure they will be completed by the end of the day.


• Compile and submit Monthly Insurance shipments to the Insurer.


• Housekeeping Inventory Management and Daily monitoring for Export & Import Shipment Status.


• Follow up Overseas Quotations on shipping fees and Insurance to meet various country requirements.


• Willing to work 5.5 days per week (Mon - Fri 7.30 AM - 4.30 PM, Sat 7.30 AM - 1 PM).


• This position will have exposure to Overseas Orders Management with Multiple International Country Shipment to Malaysia/ Brunei/ Philippines/ United States/ United Kingdom & more.


• Any other tasks that are assigned by the Manager.

Requirements:

• Minimum 2 years of demonstrated success in logistics, or any other supply chain-related fields.


• A degree or diploma certificate in Supply Chain/ Engineering is preferred for fresh graduates.


• Professional certifications in the supply chain will be an added advantage.


• Priority will be given to immediate starters.


• Strong detail tracking and documentation skills.


• Excellent quantitative and analytical skills, and a data-driven mindset.


• Exceptional writing, communication/ presentation, and negotiating skills.


• Excellent time management and attention to detail.


• Customer experience focused.


• Perform as a team player with a good working attitude.


• Advanced Computer competency including Microsoft Excel (V-lookup, Pivot Table).


• Able to prepare the documents for Export Air Shipments.


• Preferred to have permit knowledge for custom clearance for expedited Goods such as AITI, SIRIM, and Lacey Act.