Employee Experience Associate

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Role Summary

To support and execute diverse employee experience initiatives, fostering a positive and engaging work environment that aligns with Maxis' corporate values and Malaysian work culture. This role focuses on enhancing employee well-being, engagement, and overall satisfaction through meticulously planned programmes and partnerships.

What are you accountable for?

• Design and implement a multimodal approach to employee engagement, catering to diverse working arrangements including regional, shift-based, virtual, and in-person settings. This includes planning and executing mass-scale engagement activities for up to 5,000 participants, talks, festive celebrations, and interest-based events, ensuring programme management excellence and meticulous attention to detail, while maintaining targeted NPS levels.

• Serve as the custodian of the new hire onboarding journey, responsible for managing the onboarding experience and coordinating front-liner experience attachments with contact and retail centres, ensuring new hires feel welcomed, informed, and connected from Day 1.

• Identify, assess, and work with external partners and vendors to offer exclusive employee deals, special offers, discounts, and invitations, actively marketing these deals and tracking the savings generated to enhance Maxis’ employee value proposition.

• Support the design and implementation of employee engagement surveys, feedback mechanisms, and other listening tools to assess the effectiveness of the BYM (Because You Matter) strategy and drive continuous improvement.

• Partner with cross-functional teams to ensure seamless planning and execution of employee experience programmes and services, including sports, well-being, and engagement initiatives, and support the creation of holistic employee experiences that extend beyond work, including initiatives for employees’ families and dependents.

• Collaborate with HRIT to maintain and update employee experience dashboards, leveraging data and analytics to track engagement metrics, measure impact, and provide insights and recommendations to support data-driven decisions and demonstrate ROI of Employee Experience initiatives.

• Manage, track, and plan the yearly budget for the section, including managing petty cash, credit card administration, and processing weekly sports claims, while governing all claims to ensure adherence to policy and identifying anomalies. Experience with Esker and SAP is required for budget management

What do you need to have for this role?

• Bachelor’s degree in any field; fluent in English and Bahasa Malaysia

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.