Engineer (Customer Support) - Urgent

Job Descriptions:

• Responsible for all level 1 onsite corrective and preventive services assigned territories & assigned schedule.

• Ensure customer satisfaction with company’s after sales service by prioritizing issues based on severity and key customers.

• Responsible for Footprints tickets creation / updates.

• To guide/assist customer in resolving their issue via knowledge DB.

• Ensure that issues are handled within the agreed service level agreement timeframe. 

• Accountable for Sabah team’s spare inventory

• Issuance of service report.

• Consolidate service reports for spare parts charging.

• Initiate recommendations for manpower Requirements / deficiency to fulfil business needs.

• Communicates effectively with clients to identify needs.

• Guide juniors in corrective & preventive services.

Job Requirements:

• At least 4 - 6 years of professional experience in technical issue management in Systems and Consumer product.

• Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent.

• Candidate must be able to work in Sabah. (Sabahans are welcome to apply)

• Working experience in technical support.

• Demonstrate strong problem skill set.

• Demonstrate strong client handling skill set.

• High level of self-discipline for remote work arrangements.  

• Excellent communication skills to coordinate with support L1 and L2 support teams in Malaysia KL and Singapore office.