Engineer - SCCM & Packaging - Hiring Urgently

At Sudong, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Position Summary :

You are responsible for overall coordination of the Delivery, Operation Support and Implementation for SCCM operations for End-User Technology (EUT) services to SingTel’s internal stakeholders and users. This role also need to focus on delivering quality services on Endpoint Management for Windows and Mac Devices. 

Key Responsibilities:

• Monitor, configure and maintain the health and performance of the SCCM infrastructure, including the Central Administration Site (CAS) and primary sites.
• Troubleshoot content distribution to distribution points, ensuring efficient and timely delivery of software packages, applications, and updates.
• Investigate and resolve SCCM infra-related issues & incidents, request and create change request for infrastructure modification.
• Responsible for providing support in-terms of OSD, deployments, patching etc. 
• Manage Infrastructure upgrade as per Microsoft release version for large scale environment.
• Ensure that the agreed SLA of ticket volume and time are met for the team.
• Prioritize activities to ensure continuity of service and prompt issue resolution.

Key Requirements :

• At least Diploma in IT, Electronic Engineering or Equivalent discipline.
• Minimum 8 years working experience in IT and 5 years in EUT.
• Familiar with Microsoft Windows Servers and Microsoft Technologies include Active Directory, SCCM, O365, Intune.
• Knowledge of PowerShell scripting, WMI Query, Power BI & SQL queries for SCCM reporting is a plus.
• Good knowledge of Microsoft Windows, MacOS, iOS and Android clients.
• Have Working experience of using ServiceNow.