Envoy, Careline

 ORGANIZATION AND MANAGEMENT

1.      Understands and carries out the work instruction in line with Vision and Mission Statements, Philosophy, Goals and Objectives that suit the scope of the Services and hospital. 

2.      Understands the service organization structure. 

3.      Inform Head of Service when changes occur in circumstances which affect standard of services. 

4.      Attend meetings held by the services to discuss issues and matters pertaining to the operation of the service. 

5.      Daily routine:  

·       Give appropriate information to the patients and visitors.  

·       Assist direct and escort patients to any area in the hospital. 

·       Answering and transferring telephone calls. 

·       Update the whiteboard at the operator’s room and ensure the tidiness of operator room. 

·       Ensure that the on-call list is updated monthly before end of each month.  

·       Call administration office to confirm on consultant on leave and update the list. 

·       Made announcement via P.A system as and when required 

·       To conduct CCX external survey by interviewing the patients on the service rendered at services. 

·       Sending luggage trolley to the wards when patients required. 

·       Keep track of the wheelchair and luggage trolley. 

·       Send newspapers to all wards and waiting areas. 

·       Ensure all areas in the lobby are in proper arrangement, clean and safe at all time. 

·       Buggy must be in good condition and clean.  

·       Ward visit at every level. 

HUMAN RESOURCE AND DEVELOPMENT

1.     Takes personal responsibility for own professional development and keep up to date with professional change and growth by maintaining mandatory training hours. 

2.     Participates in the orientation of new members of staff to the services. 

3.     Participates actively in any other new service that is introduced. 

4.     Maintain the record of personal leave and training attended.

POLICIES AND PROCEDURES

1. Adheres to the hospital policies and procedure and services code of conduct/ policies. 

2. Maintain confidentiality of patients’ personal and staff medical history. 

3. Ensure adherence to Prevention and Control of Infection

FACILITIES AND EQUIPMENT

Assists the qualified staff in the following:

• Maintains proper storage of all equipment assigned in the services.

• Check all equipment to ensure that they are in good condition and ready to be used at all time. Report if there is any faulty.

• Keeps accurate records of document in the services.

SAFETY AND QUALITY IMPROVEMENT ACTIVITIES

1) Complies and promotes any recognized hospital Policies, and protect, promote and support Hospital activities.

2) Participates actively in any other new service that is introduced by the services.

3) Ensure staff comply with and adhere to policies and procedures related to quality and safety systems, the Baby-Friendly Hospital Initiative (BFHI), and Standard People Practices.

4) Participates in 5S activities and comply with the specified requirements

5) Practices Standard People Practice (SPP) always.

6) Ensure compliance of patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety.

7) Ensure proper incident reporting, investigation, and root cause analysis are conducted, with appropriate corrective and preventive actions implemented.

8) Policies on patient and family rights are addressed at all times

9) Participates actively and encourages compliance to all policies and Procedures of QMS9001: 2015, EMS 14001, OSH 45001, Malaysian Hospital Accreditation Standards, Joint Commission International Accreditation Standards, PSG and NNA.

10) Comply with any instruction or measure on occupational safety and health.

11) Carries out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:-

• To take reasonable care at work for the safety of yourself and other persons.

• To co-operate with your employer or any other person in the discharge of any duty;

• To cooperate with the outsourcing parties or any other persons in the discharge of any duty;

• To wear or use any protective equipment or clothing provided by the employer;

• To comply with any instruction or measure on occupational safety and health.

Compliance to general terms:-

Personal appearance

Is appropriate for the work environment and meets expectations for the proper image of the hospital, as per services policies.

Attendance

Following hospital’s policy regarding punctuality and attendance 

ADDITIONAL DUTIES AND RESPONSIBILITIES IN THE SPECIFIC AREAS (If any)

1.     Help during festival decoration