Executive, Business Development & Customer Service - Urgent Role

ROLES & RESPONSIBILITIES

Assist to achieve the Company's target  and strategic aims  

• Machine Installation 
• Location Fees - Minimize poor item sales location
• Sales collection follow the Benchmark 
• Sales forecast – machine quantity , models , market segment , geography  and competitor
• Helping determine pricing schedules , promotions and negotiations
• make appointment with pic
• site visit upon approval -  share the VM proposal (benefits and usage)-approach pic on VM installations (finalize on utility point(to communicate with tech team) & agreement clause sharing) or convincing client if not approved
• Update to manager thru location survey form for discussion and approval - update detail example total headcount, competitors
• Weekly discussion with group manager on target achievement and early preparation for machine delivery/recall/exc
• Monthly - Submit outlook file - 3 month forecast

Agreement preparation - customer contract

• Upon customer approval -  create Reference number  in agreement ref file ( excel file - ref running no) for agreement preparation. - agreement details such as - ref no, client address ,no of VM, VM model ,Product ,Price list, Terms .
• Get signature from Branch Manager before submit to customer
• meet pic for contract sign up & confirm date of VM delivery and finalise utilities arrangement
• Submit both parties signature agreement to Admin dept for the filling

Delivery process

• Sales Prepare Vending Machine D.O support (Jobsheet) form and get Branch Manager and Operation manager approval/signature, then hand over the Vending Machine D.O support (Job sheet)  to workshop for VM preparation (min 7days earlier)
• Communicate with Customer , technical team, transport team, workshop team, and operation team on the installation process and customer requirement.
• Delivery order form (DO )for customer signature upon receive the Vending Machine. to return to admin dept for filling

After delivery

• Follow up with customer on the Vending Machine quality and problem caused     
• Meet up with min 5 existing customer on weekly basis to create good PR and get customer feedback ( to concrete the relationship)-get customer feedback through customer survey form (csi form)- for improvement on any customer complaint or request.
• Update client for sales historical - either withdraw or add machine (example - low sales : relocated / down grade or recall , high sales - add machine)
• Follow up on customer payment (subsidy or rental)
• Follow up on table top order and payments
• Update product proposal time to time on latest stock and price
• Update customers about price increase, new product launch, service changes thru mail memo
• Installation Machine Qty - reach the target
• Location Fees - Minimize poor item sales location
• New machine installation follow Item Sales Benchmark 
• Maximize the quality machine placement

REQUIREMENTS

• Diploma and higher with 5 years’ experience 
• Personal integrity to handle confidential information
• Candidate can travel anytime
• Customer service skills
• Excellent verbal communication skills , extra languages is an advantage
• Confidence -maintaining a positive attitude
• Resilience-communicating with conviction
• Active Listening-understanding the customers needs
• Entrepreneurial spirit-continual self-improvement
• Team Work