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Executive - Business IT (English & mandarin Language Support)

icon building Syarikat : Scicom
icon briefcase Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

 : 

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Penerangan Pekerjaan - Executive - Business IT (English & mandarin Language Support)

Responsibilities of the Role:

  • Oversees the IT related issues that are essential to business.
  • Ability to provide excellent customer service including strong analytical, business process understanding and problem-solving skills.
  • Control tower & coordination of service delivery related responses & activities.
  • Ability to think logically and quickly under pressure.
  • Proactiveness 24x7 monitoring & real-time visibility to IT outage in real time manner.
  • Monitoring, maintaining tickets and work closely with business stakeholders on IT Issue.
  • Provide fast and efficient support when and where it’s needed to ensure end users remain productive and operations run smoothly.
  • Handle support tickets within the required SLA and IT service.
  • Support first level documentation and user guide.
  • Keep IT management apprised of critical issues.
  • Able to identify and trigger the rightful ticket resolution owner in accordance with business process.
  • Handle L2 ticket/issues escalated for resolution.

Requirements for the Role:

  • Required to speak, read and write in English and Mandarin.
  • Diploma, Bachelor's Degree, in Engineering / IT / Computer Science.
  • Strong language competencies in English and other languages are added advantage.
  • Able to work night shift.
  • Minimum 1 year of total IT experience/software/services.

The Package:

  • Attractive Salary (RM3,000 – RM4,000).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
  • Working Location: Kuala Lumpur.

Interested candidates are invited to apply via

Original job Executive - Business IT (English & mandarin Language Support) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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