Executive Client Management

Job Summary

Support the day-to-day operations of client accounts to ensure smooth client business integration and drive growth of clients

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources such as:-
  - Below cost release* report
  - Shipment tracking  - K1 / K8 approvals*, Reduce tolerance / Shortfall (request to involve by shipping)
  - Stock reservation*
  - Sample requests


• Prepare business forecasts, reports and marketing plans to achieve overall objectives such as:
  - Monthly Wholesaler Bulletin update
  - Trade bulletin maintainance in SAP
  - Price list, Special price, Catalogue update. Market survey on new trend


•  Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely such as:
  - Write off - damage/ shortage tracking
  - OOS update
  - RWR
  - Clearance
  - Provision update
  - Halal index updates
  - Payment follow ups
  - MMDM - MCMF, MCC, MMD


• Take necessary actions to support clients' operational issues/service complaints
  - KHC - CM weekly update
  - KHC Claim portals 
  - Monthly Business Review
  - Disc report
  - Sample report


• Prepare relevant documents for business communications and business review meetings


• Coordinate and communicate all planned activities to all operational departments and Business Units


• Liaise with clients on their requirements and daily problems encountered

Functional Skills and Knowledge

• Minimum one or two years’ experience in a similar role


• Demonstrate basic understanding of clients' industry/ business/ products


• Demonstrate basic client management and communication skills


• Proven advanced numeracy and quantitative analysis


• Demonstrate proficiencies in office productivity tools


• (e.g. Excel, Word and PowerPoint)


• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions


• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Minimum Degree holder in business management / Food Science / Hospitality