Executive, Customer Care Specialist 1

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Executive, Customer Care Specialist 1

Apply locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id 24020266

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

To handle incoming telephone enquiries, issues or complaints from customers relating to Prudential products or services.
To make ad-hoc outgoing calls to customers as required to resolve or follow-up any outstanding query.

• Respond to incoming customer telephone calls, identify, meet and exceed customers’ expectations in a timely manner. Provide a polite, professional and accurate response in accordance with agreed service standards.
• Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and to the customers’ satisfaction.
• Recognise when customer requirements are more appropriately dealt with elsewhere and refer them as appropriate.
• Liaise with other departments in the organization to resolve issues brought up by customers.
• Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers.
• Undertake outbound customer relationship management calls as and when appropriate.
• Record, produce and prepare any statistics and information required by the Management in relation to the preparation and production of reports as well as occasionally produce simple performance-based reports to Manager.
• Support Manager to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate
• Performs miscellaneous job-related duties and projects as assigned by superior.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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Executive, Customer Care Specialist 1

locations Kuala Lumpur time type Full time posted on Posted 30 Days Ago

Executive, Customer Care Specialist 1

locations Kuala Lumpur time type Full time posted on Posted 30+ Days Ago

Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa. We help people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. We protect people’s wealth, help them grow their assets, and empower them to save for their goals. The business has more than 18 million life customers in Asia and Africa. Prudential has been providing trusted financial security for 95 years and is listed on stock exchanges in London, Hong Kong, Singapore, and New York.

We are proud to be included in the 2023 Bloomberg Gender Equality Index . The index measures gender equality across five pillars: female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is testament to our commitment to nurturing diverse talent. #BloombergGEI .

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

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