We are desiring to recruit an analytical Executive, Customer Careline (Mandarin Speaking) to join our growing team at Mah Sing Group Berhad in Kuala Lumpur.
Growing your career as a Full time Executive, Customer Careline (Mandarin Speaking) is a terrific opportunity to develop relevant skills.
If you are strong in adaptability, teamwork and have the right passion for the job, then apply for the position of Executive, Customer Careline (Mandarin Speaking) at Mah Sing Group Berhad today!
Job Responsibilities
- Promptly attend/ reply to enquiries/ complaints via all channels (walk-in, calls, e-mail/live chat, Facebook, Instagram) as per the Company's SOP.
- Accurately register all enquiries/ complaints into Salesforce system.
- Escalate enquiries/ complaints to respective person-in-charge in Central/ Northern and Southern region.
- Follow up/ liaise with different departments to ensure the escalated cases are resolved.
- Follow up with daily prospects/ customers in order to obtain their contact number for leads to be routed to Sales team.
- Monitor the Facebook comments closely to ensure all comments are replied accordingly.
- Report any unusual complaints to superior for further investigation.
Requirements
- Diploma in Hospitality or equivalent.
- Able to speak English, Bahasa Melayu and Mandarin (to liaise with Mandarin-speaking customers).
- Working experience in a call-center environment will be an added advantage.
- Pleasant, positive-minded and good problem solving skills.
- Able to be based in Wisma MahSing - Jalan Sungai Besi, KL.
Benefits of working as a Executive, Customer Careline (Mandarin Speaking) in Kuala Lumpur:
● Company offers great benefits
● Company offers career progression opportunities
● Generous Compensation
Salary :
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