We are on the lookout for a competitive Executive, Customer Operations Management (Temporary 6months) to join our knowledgeable team at DKSH Malaysia Sdn Bhd in Petaling Jaya, Selangor.
Growing your career as a Contract/Temp Executive, Customer Operations Management (Temporary 6months) is a fantastic opportunity to develop useful skills.
If you are strong in teamwork, communication and have the right personality for the job, then apply for the position of Executive, Customer Operations Management (Temporary 6months) at DKSH Malaysia Sdn Bhd today!
- Prepare timely sales report, backorders and sell-out data report.
- Prepare and monitor customers’ accounts receivables clearance, sales support tools, customer’s promotion compliance and on shelf availability.
- Support other administrative works when required.
- Key person to complete A&P mapping and matching (Advertising and Promotion) in Exceedra system on daily basis to meet the expectation of AR aging.
- Key person to coordinate and liaise with CAMs/Senior Manager/IT dept. in addressing any gap in the matter of A&P mapping and matching issues in Exceedra.
- Assist Senior Manager in preparing and compiling the Customers’ Accounts Receivables report, OSA template, promo compliance and sales bulletin template for CAMs input.
- Prepare daily sales tracker and circulate the reports to relevant stakeholders.
- Key person to update rolling monthly sales target and monthly sales LE (latest estimate) in sales reports.
- Key person to update Customers’ Accounts sell-out data, as well as provide month-on-month sales trend analysis.
- Monitor and follow up on aging accounts receivables from Customers’ Account.
- Assist in any special projects related to selling, order processing, customer service and logistics, backorders, whenever necessary.
- Coordinate with CAMs and Senior Manager in gathering and verifying all necessary information for Customers’ Account administration activities.
- Oversight on Customers’ Account Trade Return with one direct reporting of assistant.
- To backup COM (Customers Operation Management) team and extend necessary support in the event team member is out of office and to undertake assignment when required by immediate superior.
Job Requirements
- Bachelor's Degree in any field.
- Minimum 1-2years work experience preferably managing clients.
- Hands on experience with Microsoft Excel and data ambiguity.
- Strong analytics skill with the ability to collect, interpret, analyse and disseminate significant amounts of information with attention to detail and accuracy.
- Ability to work in a team with attention to detail.
- Ability to understand business needs and deliver business-oriented process improvement recommendations.
Benefits of working as a Executive, Customer Operations Management (Temporary 6months) in Petaling Jaya, Selangor:
● Opportunity to Make a Difference
● Advancement opportunities
● Competitive salary
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