Executive, Customer Relationship - Contact Centre

If you are looking to excel and make a difference, take a closer look at us…

Job Description:

• Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives
• Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
• Personalize service by cross selling and up selling products and services that are suitable for customers.
• Keep records of all call information in line with the SOP; Deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
• Responsible for achieving individual targets and goals whilst maintaining quality and compliance.
• Continuously strive to attain and exceed agreed productivity and KRA targets

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Jobholder Requirements:

• Malaysian citizen
• Fresh graduates from various backgrounds of study are invited to apply for this position. Diploma and SPM holder are welcomed to apply too.
• Good communication skills in English and Malay, being able to communicate in Mandarin is an advantage.
• Patient, confident, active listening skills, problem solving skills and attentive to details.
• Able to manage multiple customer interactions.
• Basic PC knowledge, with the ability to quickly adapt to new software applications.
• Must be able to work on shift during weekdays, weekends and public holidays (allowance provided).
• Must be willing to work in PJ City / OUG / Kelana Jaya.

Benefits:

• Competitive employer contribution on EPF and SOCSO
• Annual Leaves, Sick leaves, Birthday Leave entitlement
• Medical, Dental benefits
• Shift allowance, Good Attendance Allowance, Sales Incentives (if any); Mandarin Speaker Allowance (applicable to mandarin speaker)
• Overtime and Public Holidays Allowance
• 2 weeks of classroom training is provided in PJ City

Realise your full potential at Hong Leong Bank by applying now.