Executive - Customer Service - Airline

The Executive – Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.

The position will require you to support the contact centre via telephone calls and emails in spoken and written English as well as English and Bahasa Malaysia.

Responsibilities of the Role:

• Assist with all incoming enquiries pertaining to travel reservations, products and services.
• Assist with all promotion and marketing campaign enquiries.
• Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
• Assist/undertake any other tasks as assigned by management.

Requirements for the Role:

• SPM/STPM/Diploma/Degree or equivalent professional qualification.
• Excellent command of spoken and written English.
• Ability to read, write and speak Bahasa Malaysia/Mandarin is an advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• This position is open to locals as well as foreign nationals and spouse visa holders who are fluent in spoken and written English.
• Basic salary RM 2000 during probation; upon successful go-live RM 2250 RM 2500 upon confirmation (locals)
• Mandarin Language allowance RM 700 - application when available(read, write and speak Mandarin)
• Performance Related bonus on a quarterly basis for confirmed staff(locals only)
• Annual Leave 15 days
• Medical Leave 14 days
• Medical and hospitalization coverage
• Career opportunities to move up the hierarchy including for Operations Manager positions

NO WALK-IN INTERVIEWS

We will be conducting TELEPHONE/SKYPE INTERVIEWS DURING THIS PERIOD

Mondays - Fridays

10.00am to 6.30pm

Alternatively candidates with the above qualifications and qualities are welcomed to submit your application.

Your application will include the following questions:

Do you have customer service experience?

What's your expected monthly basic salary?

Which of the following languages are you fluent in?

Have you worked in a call centre before?

Which of the following Microsoft Office products are you experienced with?

Scicom was incorporated in 1997 in Malaysia and is a Public Listed Company (PLC) listed on the main board of Bursa Malaysia. Scicom has been a PLC since 2005 with service centres in Kuala Lumpur and Colombo. We service local conglomerates, multi-nationals and governments around the region and beyond.

Our suite of services include integrated solutions in Customer Lifecycle Management, Education Solutions, e-Commerce Solutions and e-Government Solutions.

Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that will rapidly create new sources of value and differentiation. Over 100 million distinct transactions resolve, enhance, provide value and serves our clients customers in over 30 languages.

Our centres in Malaysia and Sri Lanka, linked and fully redundant via state of the art multi-channel technology platforms, serves a discerning client base.

Only shortlisted candidates will be notified.

Scicom follows the requirements of the Personal Data Protection Act 2010 and will only use your data in accordance with the terms of this Privacy Notice. We will only hold your data for as long as is necessary and in connection with your application for employment. Third Parties may receive your data if required and in accordance with the law. Scicom will maintain your data securely. For more information on how we use and protect your personal information please click on the links to read the Privacy Notice and Website Terms of Use before submitting your personal information to us. By contacting us, you are accepting the terms and conditions set out under the Privacy Notice and Website Terms of Use in accordance with the Personal Data Protection Act 2010

Scicom was incorporated in 1997 in Malaysia and is a Public Listed Company (PLC) listed on the main board of Bursa Malaysia. Scicom has been a PLC since 2005 with service centres in Kuala Lumpur and Colombo. We service local conglomerates, multi-nationals and governments around the region and beyond.

Our suite of services include integrated solutions in Customer Lifecycle Management, Education Solutions, e-Commerce Solutions and e-Government Solutions.

Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that will rapidly create new sources of value and differentiation. Over 100 million distinct transactions resolve, enhance, provide value and serves our clients customers in over 30 languages.

Our centres in Malaysia and Sri Lanka, linked and fully redundant via state of the art multi-channel technology platforms, serves a discerning client base.

Only shortlisted candidates will be notified.

Scicom follows the requirements of the Personal Data Protection Act 2010 and will only use your data in accordance with the terms of this Privacy Notice. We will only hold your data for as long as is necessary and in connection with your application for employment. Third Parties may receive your data if required and in accordance with the law. Scicom will maintain your data securely. For more information on how we use and protect your personal information please click on the links to read the Privacy Notice and Website Terms of Use before submitting your personal information to us. By contacting us, you are accepting the terms and conditions set out under the Privacy Notice and Website Terms of Use in accordance with the Personal Data Protection Act 2010

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What can I earn as a Customer Service Executive