Executive Customer Service - Airline Ticketing & Reservations

The Position:

The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.

The Requirements:

• SPM/STPM/Diploma/Degree in any discipline
• Excellent command of spoken and written English and Bahasa Malaysia.
• Experience in ticketing and customer service in the travel industry will be an added advantage
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills

The Package:

• Attractive Basic Salary : RM2,000 during training, RM2,250 during probation & RM2,500 during confirmation.
• Attendance Allowance: can earn up to RM900 per month upon confirmation only
• 5% of Performance Related Bonus on a quarterly basis upon confirmation only
• Contact Centre Operating Hours : 24/7
• Work days/Hours: 5 day week, shift based; off days based on roster
• 15 days Annual Leave / 14 days Medical Leave
• Medical and hospitalization insurance coverage

Office Location – 25th floor, Menara TA One, 22 Jalan P. Ramlee, 50250 Kuala Lumpur
Email – [email protected]
Website – www.scicom-intl.com