Executive, Customer Service (E-Commerce)

Executive, Customer Service (E-Commerce)

We are the leading secondary devices solutions provider in Asia. Our aim is to improve the affordability of smartphones and reduce high levels of e-waste globally, by encouraging a new habit of reusing smartphones and other devices.

From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with on-the-job training and Care More in a culture that treats employees like family.

Your Responsibilities are EASY with us!

· Register & Administrate tickets and/or service request.

· Maintain tracker and monitor tickets and/or service request on regular basis. Make sure all tasks are processed within client/customers SLA.

· Working closely with the repairer and logistic partner.

· Other service request matters i.e assess application before approval, arrange for phone replacement, follow up on appeal claims, conduct service request review, issue major claim report and etc.

· Other daily administration matter i.e inbound calls, WhatsApp text, Online Chat and Emails regarding sales, product and service request inquiries.

· Process data entry, monthly premium/subscription deduction through merchant bank, support Operation & Sales managers daily administration issues and etc.

· Ensure all tasks are captured on a timely manner.

· Ensure all tasks are tracked.

· Ensure all follow-ups are completed for each task processed/received.

· Ensure all incoming calls are answered with full integrity & deliver excellent customer service.

· Ensure all tasks are processed within the given turnaround time / SLA.

· Ad-hoc operations assignments and projects.