Executive - Customer Service_English [ZR_PHP]

We are seeking a customer-focused Call Centre Agent to handle inbound and/or outbound calls professionally and efficiently. The ideal candidate will be responsible for assisting customer with inquiries, providing solutions to their concerns, and ensuring a positive customer experience. This role required excellent communication skills, problem-solving abilities, and a customer-first mindset. 

Key Responsibilities: 

• Answer incoming calls and respond to customer queries in a timely and professional manner. 


• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. 


• Maintain a thorough understanding of company products, services, and policies to provide accurate information. 


• Process customer requests, orders, and transactions as required. 


• Document all call information accurately in the system for future reference. 


• Meet or exceed performance targets, including quality, productivity, and customer satisfaction. 


• Collaborate with team members and supervisors to improve customer service processes. 

Key Requirements: 

• Previous experience in customer service or a call centre environment is preferred but not mandatory. 


• Excellent verbal and written communication skills. 


• Strong active listening and problem-solving abilities. 


• Ability to handle stressful situations and remain calm under pressure. 


• Basic computer skills and proficiency in CRM software or call centre systems. 


• Willingness to work in a fast-paced, high-volume environment. 


• Flexibility to work in shifts, including weekends and holidays, if required.