EXECUTIVE - ENQUIRY MANAGEMENT

Collections (Call Centre & Customer Service)

Full time

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• Ensuring completeness and accuracy of the sewerage customer database for the purpose of achieving the revenue and collection target of the department.
• Verification of enquiries, requests or complaints made by customers or any individual in relation to IWK’s services in ensuring the completeness of the customer enquiries, requests or complaints within the allocated level of service (LOS) and meeting customer satisfaction.
• Handling any amendment or adjustment related to customer enquiries, requests or complaints in consistent and effective approach within the allocated level of service (LOS). 
• Assist superiors on the implementation of departmental plans and business strategies in line with the corporate vision and mission of Indah Water Konsortium.

Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, Database Management or related field from a recognised University.
• Minimum 3 years’ experience in database management.
• Ability to conduct on-job training.
• Ability to work under pressure and with minimum supervision.
• Excellent interpersonal and communication skills.
• Good command of both written and spoken Bahasa Malaysia and English.
• PC literate in Microsoft Office.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia?

Which of the following Microsoft Office products are you experienced with?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

Every day each member of our organisation contributes towards a common goal - to help create a safer and cleaner Malaysia. You too can make a positive contribution to our nation’s well-being by joining us. Indah Water, your national sewerage company, is responsible for the development and management of a modern and efficient sewerage system. As part of our services, we are currently operating and maintaining more than 8,000 sewage treatment plants (STP) & network pump stations, and more than 20,000 km of sewer lines. But there is more to be done, such as building new sewerage infrastructure to meet the nation’s rapid growth.

Every day each member of our organisation contributes towards a common goal - to help create a safer and cleaner Malaysia. You too can make a positive contribution to our nation’s well-being by joining us. Indah Water, your national sewerage company, is responsible for the development and management of a modern and efficient sewerage system. As part of our services, we are currently operating and maintaining more than 8,000 sewage treatment plants (STP) & network pump stations, and more than 20,000 km of sewer lines. But there is more to be done, such as building new sewerage infrastructure to meet the nation’s rapid growth.

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