Executive, Reservation & Sales Support (Turkish Airline)

The Cargo Sales Support & Reservations Executive will be based in Penang with a 1-year contract, plays a key role in supporting Turkish Airline’s daily sales activities, rate management, and booking operations. The role ensures timely and accurate handling of customer enquiries, reservations, and partner airline coordination to deliver efficient cargo movement and maintain service quality.

Key Responsibilities:

• Monitor and validate daily shipment records, ensuring rate quotations and system data are aligned.
• Coordinate with internal stakeholders to update or correct shipment records where required.
  Handle daily booking requests, including applying ad-hoc rates and confirming space allocations.
• Manage and respond to rate enquiries, including follow-ups on pending quotations and renegotiations.
• Support premium and urgent space requests by coordinating with head office or partner carriers.
• Track connecting shipments to ensure they are flown as booked; proactively manage delays or re-bookings in coordination with space controllers.
• Communicate delays or disruptions to agents with proper justification and documentation.
• Process interline bookings (trucking) and coordinate with partner airlines on movement and irregularities.
• Maintain regular reports for interline bookings and escalate service recovery needs when necessary.
• Collaborate with the sales and operations teams to deliver a high level of customer support and satisfaction.

• Diploma or Bachelor's degree in Logistics, Aviation, Business, or a related field.
• 1–3 years of experience in cargo reservations, sales support, or airline operations.
• Strong attention to detail and ability to manage time-sensitive tasks.
• Excellent communication and coordination skills across internal and external parties.
• Familiarity with cargo systems (e.g., CargoSpot, Skychain) is an advantage.
• Ability to work under pressure and adapt to operational changes.