Executive - Technical Support (Indonesia Language Support)

Responsibilities of the Role:-

• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/ laptop/ tablet/ other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
• Always strive to meet and exceed customers’ needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
• Expected to meet the Key Performance Indicators (KPI).

Requirements for the Role:-

• Diploma/ Degree an equivalent professional qualification.
• Good command of written and spoken in English and Indonesia.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites.
• Excellent customer service skills and professionalism in spoken and written (Indonesia) & English languages.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

Salary Package:-

• Attractive Salary (RM3,000 - RM4,000)
• Performance related allowance on a quarterly basis for confirmed staff
• Annual Leave 15 days
• Medical Leave 14 days
• Medical & Hospitalization coverage