F&B Server - Mandarin Speaker - Start Now

Job Description:

Assist in daily operations, maintain service efficiency, and oversee new employees to ensure a seamless dining experience. Engage with guests to enhance satisfaction and uphold the restaurant's standards.

Responsibilities:

• Welcome and greet guests warmly, ensuring their comfort and satisfaction.
• Present menus and suggest in-house specials to enhance the dining experience.
• Take food and beverage orders, providing recommendations and answering questions.
• Merchandise menu items effectively, including appetizers, entrees, beverages, and desserts.
• Enter orders accurately and communicate them clearly to the kitchen and bar staff.
• Set tables properly and deliver food and beverages promptly to guests.
• Maintain clean service areas and ensure tables are presented well.
• Check back with guests after food delivery to ensure satisfaction and promptly address any additional needs.
• Follow billing procedures accurately and process payments, including credit card charges.
• Bid farewell to departing guests, ensuring satisfaction and inviting them to return.
• Perform shift changes, opening, and/or closing duties, and complete administrative tasks as assigned.
• Monitor service quality, promptly address issues, and implement corrective actions as needed. Act as a point of contact for customer feedback, prioritizing guest satisfaction.
• Assist in monitoring and managing inventory levels for smooth operations.
• Ensure compliance with health and safety regulations during service.
• Foster positive guest relations through interactions and effective problem-solving.
• Participate in training programs for personal and team development.
• Attend shift briefings according to the schedule.
• Perform any other duties assigned from time to time and adhere to company rules and regulations.

Qualifications:

• Minimum age of 21 years old.
• Minimum SPM or equivalent.
• Minimum 2 years of experience in the hospitality industry.
• Ability to converse in Chinese / Mandarin is an added advantage
• Experience in fine dining restaurants is an added advantage. 
• Preferably experienced in cash handling procedures.
• Experience in a supervisory or managerial role is an added advantage.