Field Calibration Engineer

About the job Field Calibration Engineer

About the Company

Our client is recognized as the global market leader in the materials testing industry, responsible for numerous industry firsts and continuously developing products and services to improve the testing experiences of our customers.

Summary

Field Calibration Engineer (FCE) delivers our service products at customer sites. FCE will protect and promote Instrons premium image, product design philosophy, and accreditations. FCE will maintain an exceptional attitude and appearance and focus on the continuous improvement of his or her technical abilities and overall delivery of service. Primarily, the FCE performs verification and preventative maintenance on basic systems. It is also common for the FCE to repair, troubleshoot and install systems of lower complexity with the assistance of more senior staff. It is expected that the FCE will exceed his or her customers expectations whenever possible.

Job Responsibilities

• A strong emphasis on personal and Team SAFETY procedures and requirements.
• Deliver basic preventative maintenance, verification, repair, and installation services at customer sites that are compliant with the applicable quality management system / accreditation documents.
• Efficient travel to customer sites in and outside of the service territories.
• Document all service activities compliant with applicable service procedures.
• Maintain a strong focus on all assigned administrative tasks. These include, but are not limited to, submitting paperwork (electronic and hardcopy) at appropriate intervals, maintaining a current call queue, obtaining purchase orders for all on-demand service assignments, assisting in the renewal process for service contracts, and updating customer information to ensure an accurate database.
• Promote sales of additional Instron product offerings (systems, accessories & service products).
• Maintain all assigned company property in a manner consistent with Instrons premium image and applicable policies.
• Continuous improvement of technical and non-technical skill sets via company sponsored training classes and self-directed educational programs.
• Possess a car.
• Travelling within ASEAN is expected.

Requirements

• Degree or Diploma in Electronics/Electrical Engineering
• Basic to intermediate computer system knowledge which includes experience with current operating systems and productivity software (Outlook, Word, Excel, Internet Explorer, etc).
• Knowledge of and experience repairing Electromechanical (closed loop control) systems.
• Excellent written and oral communication skills.
• Ability to comprehend and interpret basic technical information involving mechanics, electronics and materials science.
• Must be able to interpret blueprints and schematics.
• Ability to understand Quality Systems and their intent.
• Ability to work independently with little supervision and manage diverse customer situations.
• Ability to manage a service schedule in a manner which results in timely service for our customers and an uninterrupted revenue stream.
• Ability to accept changes and recommend best practices, including positive participation in Team, Regional, and National meetings.
• Ability to successfully interact with his or her co-workers, manager, and other support staff in a positive and productive fashion, delivering a consistent, premium service product to Instron customers.
• The above skills are normally acquired through at least 2 years of directly related experience in a service / preventative maintenance or technical / mechanical repair environment.

Remuneration

RM 3300 to RM 3500

Consultant in Charge