Field Service Engineer

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The opportunity:

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand-alone or as part of an EnCompass™ partnership agreement. Additionally, the net-zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize’ category, which includes our made-for sustainability offerings. 

The Field Service Engineer will focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment including: Identifying and correcting more complex problems associated with start-up. Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs. Developing on-going relationships with customers to secure future business. The Field Service Engineer may resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased.

How you’ll make an impact:

• You will perform field service operations with strong technical skills.

• You will deliver outstanding services remotely or on-site, including installation, maintenance, and repairs.

• You will exceed customer expectations by understanding and anticipating their needs, troubleshooting equipment failures and proactively preventing issues.

• You will identify and resolve electrical or mechanical problems with minimal assistance and develop potential sales and business opportunities through customer knowledge.

• You will suggest product and process improvements to enhance operations.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• A college or university degree in a technical field (electrical or mechanical engineering) is an asset. Strong mechanical and electrical aptitudes.

• More than 3 years in Substations, Power Quality/ FACTS Field Services (Problem Identification, Installation, Testing, pre-commissioning, commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).

• Experience in Industrial Mechanic and Electrical/Substation.

• Hands-on experience with substation construction, high voltage equipment, and electrical testing.

• Proficient in MS Word, Excel, Outlook, SharePoint, and test equipment software.

• Collaborative, solutions-oriented approach with strong communication skills. Proficiency in both spoken & written English language is required.

More about us:

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Employer-sponsored medical plan (inc. dental care).

• Employer provident fund (EPF) – employer and employee.

• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance • Hospitalization Insurance.

• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.

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