Financial Operations Analyst (Chargeback/Dispute)

We Are

YouTrip is a Southeast Asian financial technology company dedicated to creating the next-generation of digital financial services for consumers and businesses. In 2018, we launched the region’s first and leading multi-currency payment app. 

With our consumer and corporate products, YouTrip and YouBiz, we empower users with the most affordable and convenient financial innovations. YouTrip is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa.

YouTrip has been recognised by industry experts, winning awards for FinTech Employer of the Year by MAS and Singapore Fintech Association (SFA), Most Innovative FinTech Company in Southeast Asia and Best SME Finance Management Platform from APAC Insider’s 2023 Singapore Business Awards. We were also recently recognised as one of the Top Startups in Singapore by LinkedIn, further cementing our position as a leading fintech company in the region.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

You Will

• Performing various checks and reconciliations on a daily basis to ensure compliance with regulations.
• Assisting with filing and monitoring chargebacks. Review, analyze, and resolve chargebacks disputes efficiently and accurately
• Performing other financial adjustments for users and preparation of bank refunds
• Maintaining various daily reports and ledgers.
• Support month-end activities by preparing and maintaining supporting documentation
• Working closely with other teams to achieve a smooth operation and improve our user experience
• Providing recommendations for process streamlining and improvements.

• Finance Professional - 2-3 years of working experience with a Degree/Diploma in Accounting/Finance/Economics. Experience in the financial industry will be a plus! 
• Fearless Self Starter - You are interested in working and growing with a fintech start-up.
• Analytical and Detail Oriented Thinker - You have excellent problem-solving skills with an ability to manage confidential data. You also possess an open mind with a willingness to learn.
• Excellent Communicator - You are able to communicate well with stakeholders and can work well in teams and independently.