Front Desk Ambassador

Syarikat : Pacific Senior Living Sdn Bhd

Jenis Pekerjaan : Sepenuh Masa

Klang, Daerah Klang; Selangor

Bilangan Pemohon

000+

Mohon Sekarang

Penerangan Pekerjaan - Front Desk Ambassador

The primary responsibility of the Front Office Ambassador is for the management and upkeep of the front office.

Responsibilities :

Act as a representative in attending to residents’ requests as well as the public’s complaints
Carrying out the activities of the Front Office department which includes Reception, Reservations, Bell Service, and Transportation, in ensuring the smooth running of the front office
To foster and maintain a close and productive working relationship with all relevant departments to ensure all residents are well taken care of
To be able to up-sell room accommodation during high occupancy to maximize revenue
To provide courteous and efficient service to all internal/external guests
Ensure all complaints and requests are immediately resolved and followed through with relevant supporting departments
To greet all residents/guests in a service-oriented manner
To be familiar with the PMS and coordinate with IT Manager with periodical system maintenance
To be responsible for assigning and blocking rooms for arriving guests
Ensuring all allocated rooms are assigned according to requirements and ensuring no double allocation
To check in guests in a prompt, efficient and smooth manner, ensuring they’re registered in accordance with Front Office policies and procedures
To update guest particulars in the system accurately and clearly state the payment method
To record in the logbook any unusual happenings and incidences and all-important matters still pending for follow-through actions
To be responsible for the preparation of all the necessary material for the check-in of any guest
To check all cashier transactions and balance all transactions before leaving. Any discrepancies must be reported to the Rooms Division Manager for correction
To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed
To carry out effective key control procedures
To be responsible for the sufficient stock of all supplies, such as printing materials, forms, and stationery. To initiate replenishment as and when deemed necessary
Constantly check on all forms of correspondence, such as messages/mail/parcels are promptly delivered
Coordinate with the housekeeping department to solve room discrepancies
To handle minor guest complaints and report to Superiors the nature of complaints and action taken
To enforce and comply with Rules and Regulations stipulated in the Employee Handbook
To attend to walk-in potential clients and conduct tours of the property