Front Desk Assistant Manager

We arelooking for a highly professional and detail-oriented Front Desk Assistant Manager. The ideal candidate will be a European female with excellent communication skills and a strong background in hospitality management. This role is pivotal in ensuring the smooth operation of the front desk and delivering exceptional guest experiences.

Key Responsibilities:

• Guest Services: Oversee the front desk operations to ensure a seamless check-in and check-out experience for guests.
• Team Leadership: Assist in managing and training front desk staff to uphold high service standards.
• Guest Relations: Handle guest inquiries, complaints, and requests promptly and efficiently, ensuring a positive resolution.
• Communication: Maintain clear and effective communication with guests, team members, and other hotel departments.
• Operational Management: Assist in scheduling, staff management, and administrative tasks to ensure optimal front desk performance.
• Quality Control: Monitor and maintain the quality of service provided by the front desk team, ensuring adherence to hotel standards.
• Reporting: Assist in preparing reports related to front desk operations, guest feedback, and other relevant metrics.
• Problem Solving: Address and resolve any operational issues that arise, ensuring minimal impact on guest satisfaction.
• Compliance: Ensure compliance with all hotel policies and procedures, as well as health and safety regulations.

Requirements:

• Experience: Proven experience in a front desk or hospitality management role at a luxury hotel/property.
• Communication Skills: Exceptional verbal and written communication skills in English; additional languages are a plus.
• Professionalism: Strong professional demeanor with excellent interpersonal skills.
• Attention to Detail: High level of attention to detail and organizational skills.
• Customer Service: Passion for delivering outstanding customer service.
• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
• Appearance: Maintain a well-groomed and professional appearance.