Front Desk - Growth-Minded Organization

i. Front-desk management and facility management:

• Meet and greet potential and existing members when they walk into our space and assist them with any queries.
• Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & emails).
• Ensure all visiting guests are in accordance with WORQ’S guest policy by ensuring that every guest is properly signed-in via iPad registration.
• Receive and notify members on documents/packages and distribute them accordingly.
• Monitor office supplies and place orders when necessary.
• To cover the front desk counter during WORQ operation hours and as needed at the Company's discretion.
• Learn the names of members and guests to foster the sense of community WORQ is known for with the goal of establishing relationships.
• Anticipate member and guest needs before they arise using relevant information gathered about members to enhance and personalize their experience.
• Keep the front desk organized and clean.
• Answer any inquiries from members and guests related to the policies and procedures, way-finding, community etiquette, etc.

ii. Building Management and Operation:

• Ensure that our event space is all prepped and assist with event logistics.
• Ensure all building-specific forms are up to date.

iii. Community Engagement and Events:

• Register new members, guests and maintain the database of existing members.
• Be the Ambassador to tour our guests around our space-promoting a fun yet innovative space in Malaysia.

iv. Ad hoc tasks as and when assigned by superior