Front Office Ambassador

Theprimary responsibility of the Front Office Ambassador is for themanagement and upkeep of the front office.

Responsibilities:

• Actas a representative in attending to residents’ requests as well asthe public’s complaints
• Carryingout the activities of the Front Office department which includesReception, Reservations, Bell Service, and Transportation, inensuring the smooth running of the frontoffice
• Tofoster and maintain a close and productive working relationshipwith all relevant departments to ensure all residents are welltaken care of
• Tobe able to up-sell room accommodation during high occupancy tomaximize revenue
• Toprovide courteous and efficient service to all internal/externalguests
• Ensureall complaints and requests are immediately resolved and followedthrough with relevant supportingdepartments
• Togreet all residents/guests in a service-orientedmanner
• Tobe familiar with the PMS and coordinate with IT Manager withperiodical systemmaintenance
• Tobe responsible for assigning and blocking rooms for arrivingguests
• Ensuringall allocated rooms are assigned according to requirements andensuring no doubleallocation
• Tocheck in guests in a prompt, efficient and smooth manner, ensuringthey’re registered in accordance with Front Office policies andprocedures
• Toupdate guest particulars in the system accurately and clearly statethe payment method
• Torecord in the logbook any unusual happenings and incidences andall-important matters still pending for follow-throughactions
• Tobe responsible for the preparation of all the necessary materialfor the check-in of anyguest
• Tocheck all cashier transactions and balance all transactions beforeleaving. Any discrepancies must be reported to the Rooms DivisionManager for correction
• Toupdate and maintain efficiently the current room status and toinform the Superiors, should their attention beneeded
• Tocarry out effective key controlprocedures
• Tobe responsible for the sufficient stock of all supplies, such asprinting materials, forms, and stationery. To initiatereplenishment as and when deemednecessary
• Constantlycheck on all forms of correspondence, such as messages/mail/parcelsare promptly delivered
• Coordinatewith the housekeeping department to solve roomdiscrepancies
• Tohandle minor guest complaints and report to Superiors the nature ofcomplaints and actiontaken
• Toenforce and comply with Rules and Regulations stipulated in theEmployee Handbook
• Toattend to walk-in potential clients and conduct tours of theproperty