Front Office Assistant

- Guest Check-In and Check-Out -Welcoming guests upon arrival-Verifying their reservations and assisting them with the check-in process. This includes collecting necessary information, providing room keys, and explaining hotel policies and procedures. Similarly, handling the check-out process by returning deposits, and ensuring guest satisfaction.-Billing and Payment Processing -Generating bills for guest stays, accurately calculating charges, and processing payments. This can involve cash handling, credit card transactions, or coordinating with the accounting department for invoicing or financial reconciliation.-Customer Service-Providing excellent customer service to hotel guests, addressing their inquiries, requests, or complaints in a timely and professional manner.-Assisting guests with directions, local recommendations, transportation arrangements, or other information they may need during their stay.-Front Desk Operations -Managing the front desk area, ensuring it is clean, organized, and presentable. Maintaining an inventory of essential supplies, such as key cards, stationery, or promotional materials. -Coordinating with housekeeping and maintenance staff to address guest requests or room issues promptly.-Multitasking and Administration-Answering phone calls, responding to emails or messages, processing paperwork, managing reservations, and assisting guests-Collaboration and Communication-Working closely with other hotel staff, including housekeeping, maintenance, and management, to ensure seamless operations and guest satisfaction-Effective communication skills are essential for coordinating guest requests, room availability, and resolving any issues that may arise-Manages reservation -Managing new walk-in bookings and coordinating with the reservation team for any changes or cancellations.-Maintain an organized system for managing reservations, ensuring accuracy and availability. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-greystone-management-sdn-bhd-job-front-office-assistant]
-Minimum academic qualification : Secondary/SPM equivalent-1-3 years of experience in a similar role preferred.-Exceptional ability to create a welcoming environment.-Adapt to work in fast paced environment.-Experience in attending customers, regardless phone or face to face.-Ability to observe business etiquette and maintain a professional appearance.-Computer literature.-Excellent interpersonal and communication skil