Front Office Assistant - Room for Advancement

Hotel Six Seasons is situated in the heart downtown of Kuala Lumpur and Petaling Jaya. Located in a prime location of downtown KL with direct access to city's main shopping and entertainment district. Is an ideal destination for both business and leisure travelers to indulge in its unique luxurious atmosphere. Just minutes away from Scott Garden shopping mall neighborhood - the hub of KL nightlife with its thriving bar cultures. 

We are looking for motivated and dynamic individuals to join our team: 

Responsibilities:

• To check-in and check-out the guests effectively and in accordance with Front Office policies and standard operating procedures
• To generate revenue by effectively converting Walk-in Customers into Stay-in Guests 
• To achieve the highest possible level of Guest Retention and Referral through excellent Guest Experience
• To offer Memorable Experience to the guests throughout their entire stay with the hotel and to leave behind a lasting impression
• To address the needs of the guests and issues professionally at all times
• To manage all forms of internal/external oral and written communication effectively
• To effectively manage the room status, room quality and hotel facilities
• To handle room reservation, telephone calls, cashiering tasks, night audit functions and related front office duties effectively and efficiently
• To project a professional front office image and maintain a tidy/presentable reception and lobby area

Requirements:

• The candidate must possess at least a Certificate or Diploma in Hospitality Management or equivalent
• A good command of spoken and written English is a MUST
• The ability to communicate effectively in Bahasa Malaysia and Mandarin is an added advantage
• Must have strong communication skills, interpersonal relations and problem solving capabilities
• Must be a results-orientated person with effective time management and operation skills
• Able to work independently, systematically, self motivated and a good team player
• Ability to prioritize workload, work within deadlines and work on shift, weekend and public holiday
• The candidate must have 1 years of relevant front office, reservation and OTA working experience