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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."
Front Office
Department Head/Manager
Full-time
Local
The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly and professional manner and ensure that appropriate action is taken to guarantee guest satisfaction. As a leader you will show initiative and the ability to execute ideas and actions. The Hyatt Purpose of “We Care For People So They Can be Their Best” will be the fundamental guiding point for all your actions and decisions.
Customer Service
Operational
· Personally and frequently verifies that guests’ check-in/out are receiving the best possible service in line with guest signature experience and World of Hyatt member benefits.
· Ensures that all VIP’s, are checked prior to the arrival of the guest for 100% readiness.
· Ensures that all VIP guests are met on arrival by the Front Office Manager, the Duty Managers and where appropriate General Manager
· Schedules self to be in the lobby and the Front Desk during peak operation hours, constantly checking on standards of services quality of guest interaction and cleanliness.
· Greets and assists at the check-in of guests and escorting of VIP, ensuring that needs are addressed and satisfied.
· Ensures that luggage is swiftly sent to their rooms / picked up.
· Ensures a speedy telephone and message service at all times for guests.
· Responds to the results of the Consumer Audit (LRA) and ensures that the relevant changes are implemented.
· Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Ensures that all employees work in a supportive and flexible manner in a spirit of “We work through Teams”.
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