Front Office Supervisor - Join a Market Leader

FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:

Ensure Outstanding customer care at all times.

Maintains a friendly, cheerful, and courteous demeanour at all times.

Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 
 Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.

 Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Ensure web site booking process is maintained up-to-date and functional.

Attention to detail, able to maintain sustained level of concentration ensuring quality and a high level of accuracy is present at all times.

Professionalism - regulates own behaviour, understanding the hotel culture and acts appropriately in the execution of duties. 
Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.

Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Decisiveness - proven consistency in making sound decisions sometimes in pressurized or time - sensitive environments and services.

Initiative - demonstrates the tendency to contribute ideas and initiate new ways of working, show enthusiasm for project work and special assignments. 
 Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

 Performs other duties as assigned, requested, or deemed necessary by management.

Ensure the Front office log book and the hotel log book are always updated and actioned upon.
 Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
 Participate in hotel committees and task force assignments.
 Assist all departments in servicing the guests during high volume periods.
 Takes responsibility in the absence of the Front Office Executive