JOB DESCRIPTION

Count on Me – We know what to do, we make it easy, we do our part and we care!

Job Title: FT/PT Quality Assurance Associate

Success Factors Job Code: 1300594

Department:  Center Store (Grocery)

Reports To: Assistant Store Manager

Where Applicable: Evening Manager

Primary Purpose:

Provide our customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual.  Minimize shrink through proper utilization of standard practice.

Duties and Responsibilities:

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience


• Courteous and helpful to other associates


• Sweep and clean floors on nights with no scheduled vendor services


• Weekly cleaning of Produce, Market and Deli Departments


• Clean and organize the store mop room


• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity


• Follow QA daily check list and sanitation standards set by Food Lion


• Follow current Standard Practices regarding cleanup of Hazardous Waste product


• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice


• Understand and follow Food Safety and Workplace Safety guidelines and procedures


• Observe and correct all unsafe conditions that could cause associate or customer accidents


• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty


• Ensure compliance with local, state and federal regulations


• Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code


• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses


• Perform all other duties as assigned

Qualifications:

• High school graduate or equivalent preferred


• Excellent interpersonal, organizational, communication and customer service skills


• Ability and willingness to learn multiple tasks and technical requirements of the job


• Ability to use technical information to solve problems


• Must meet minimum age requirements to perform specific job functions


• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions


• Perform repetitive hand and arm motions


• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion


• Pull or push up to 75 lbs. on occasion


• Stand 100% of the time, frequently walking short distances


• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners


• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator


• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level


• Meet established volume activity standards for the position


• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time


• Have sufficient visual ability to check ID cards, checks, invoices and other written documents