Game Ambassador - English - Penang

• Interpersonal skills
• Basic component isolation and troubleshooting skills
• Demonstrate strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Flexible to work varied shifts
• Minimum of 6 months experience in chat support environment
• Successful candidate must have passion for online games
• Minimum of 1-2-year experience with customer support or online community development, preferred
• Meet and maintain monthly metrics
• Must be willing to work in TPMY GEORGETOWN (Penang)
  

We provide a work environment that is diverse, inclusive, and welcoming of all. Training that will make you feel empowered to do your best work even if you aren’t a tech expert. Career opportunities for all our employees.

Fantastic, comprehensive and competitive benefits, Gratitude & recognition for our awesome employees

Your responsibilities include:

• Responding to customer queries in a timely and accurate way, via email or chat
• Identifying customer needs and help customers use specific features
• Analysing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
• Updating our internal databases with information about technical issues and useful discussions with customers
• Monitoring customer complaints on social media and reach out to provide assistance
• Sharing feature requests and effective workarounds with team members
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved
• Gathering customer feedback and share with our Product, Sales and Marketing teams
• Assisting in training junior Customer Support Representatives