General Manager

Syarikat : Travelodge Hotels

Penerangan Pekerjaan - General Manager

JOB OVERVIEW:
As a General Manager, you are responsible for all aspects of the operations, including guest and employee satisfaction, financial performance, sales and revenue generation and delivering a return on investment to both the property ownership and Travelodge Hotels Asia. You will lead the property leadership team accountable for strategy execution and performance. You will lead strategic business development to stay current with industry trends and monitor strengths and weakness of competition; develop business plans designed to maximize property customer satisfaction, profitability, and market share.

KEY RESPONSIBILITIES:

Evaluate the success of hotel business strategies to inform future business plan enhancements and continually ensure business plans and actions to have a positive impact on property performance.
Maintain proactive communications by setting and managing expectations in order to achieve business results
Lead revenue generating strategies for property; identify new business leads, develop tailored sales approach, and actively pursue leads with Sales and Marketing team
Develop effective pricing strategies to balance seasonality; economy; customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel’s positioning in market and to maximize yield
Ensure all employees are treated fairly, and with respect; able to build rapport with employees by fostering a conducive work environment of open communication and spending time with all employees
Ensure adherence to relevant legislations, fire, licensing, employment etc
Supervision of cluster and shared services team

QUALIFICATIONS:

Degree from an accredited university in Business Administration, Hotel Management, Tourism or related major; 8 years’ working experience in the management operations, sales and marketing, finance and accounting, or hotel related area
Minimum 3 years' experience as General Manager in a hotel property
Pre-opening hotel experience will be welcomed
Exceptional leadership skills with the ability to promote a positive, driven, and guest-focused culture across different functions in a hotel
Excellent people management skills with a passion in coaching as well as training and development
Strong financial and business acumen; goal-oriented and results-driven
Proven track record in Business Development with the ability to maintain key business relationships
Exceptional organisational and interpersonal communication skills
Skilled in Revenue Management and Sales & Marketing strategies
This position is based in Kuala Lumpur.

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General Manager

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