Global Account Manager

## Role Profile\n\nTitle- Global Account Manager \nFunction: Vodafone Business International (VBI) \nDepartment: Sales \nReports to: Regional Sales Manager, South Asia Outbound \nLocation: Kuala Lumpur, Malaysia\n\n## Role purpose\n\nThe Global Account Manager is responsible for developing one/a set of global accounts across a defined multi-country territory and in their home market, to achieve sales targets including Revenue, margin, New business targets, The Global Account Manager works closely with the NAM and cross functional teams on a given account to understand the strategic account plan and translate that into a sales strategy for their specific territory. The Global Account Manager will work to put in place the necessary virtual national account managers and/or cross functional team, communicate the plan to them, cascade targets, and directly lead the sales effort with the customer by developing deep relationships, identifying opportunity to create business value, articulating the more complex portfolio fits to maximise Vodafone share of wallet and profitability across all products. The Global Account Manager focuses pipeline building and customer engagement on solutions and complex opportunities. \nThe Global Account Manager ensures all financial objectives are achieved for all allocated customers across the defined territory. The Global Account Manager ensures the Customer is at the heart of our decision-making, that we have clear metrics and actions to drive customer satisfaction and an engaged virtual team who understand the account strategy and their contribution to its execution.\n\n## What you\u2019ll do\n\nKey accountabilities and decision ownership: \n\u2022 Achieve/Exceed revenue, new business, margin, product and customer satisfaction targets, directly in the home markets as well as through NAMs in other markets assigned. \n\u2022 Have a clear sales strategy documented in the account plan of each customer with milestones and tracking of performance for the territory \n\u2022 Establish self and Vodafone as a trusted partner to the customer across our areas of expertise to ensure a long-term business relationship. \n\u2022 Understand the customer\u2019s business to develop opportunities that represent value to the customer from across the Vodafone portfolio. \n\u2022 Develop a qualified pipeline across the product portfolio that will meet/exceed annual Revenue, new business and Margin targets \n\u2022 Drive pipeline building and target achievement across the globe focusing on those markets prioritised by the customer and where Vodafone has capability \n\u2022 Establish the virtual team of NAMs, regularly communicate the plan, facilitate them to engage with the customer in their local markets and track performance vs. sales targets. \n\u2022 Exceed Net Promoter Scores (NPS) and Customer Experience Excellence (CXX) targets for all customers \n\n## Who you are\n\nCore Competencies, knowledge and experience: \n\u2022 Expert in complex account management across a diverse portfolio for customers with a global footprint. (pipeline development and opportunity management, sales planning, performance vs. target tracking). \n\u2022 Think strategically about the customer\u2019s business and the portfolio fit to develop value based opportunities. \n\u2022 Manage and invigorate a virtual, regional team and deal with cultural diversity. \n\u2022 Skilled in systematic and effective use of sales tools and consultative sales methodology.\n\n \nMust have technical / professional qualifications: \n\u2022 University Degree, in business management or engineering/equivalent \n\u2022 Deep work experience in Telecommunications / IT Industry\n\nDesired skills: \n\u2022 Track record in sales excellence and a focus on achieving set goals \n\u2022 Knowledge of a diverse (relevant) portfolio \n\u2022 Ability to engage and coach an international virtual and distributed team \n\u2022 Demonstrated ability to influence at C Level \n\u2022 Strong interpersonal skills with proven track record of result working in a multi-cultural environment \n\n## Not a perfect fit?\n\nWorried that you don\u2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.\n\n## Who we are\n\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\u0027s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\n\nBelonging at Vodafone isn\u0027t a concept; it\u0027s lived, breathed, and cultivated through everything we do. You\u0027ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We\u0027re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\n\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\n\nTogether we can.\n