Global Customer Experience center - Inside Account Manager, Japanese Speaking

Description -

This role is responsible for building strong Global Tier 1 customer relationships and  helping the Account General Manager to grow HP Share of Wallet into these accounts.

This role is responsible for identifying and targeting high-potential leads while building and nurturing relationships with prospects. The role understands their unique business needs to strategically position the organization's products or services as solutions. The role employs advanced communication, negotiation, and problem-solving skills to drive meaningful conversations, overcome objections, and close complex deals.

What a Global Customer Experience center - Inside Account Manager, Japanese Speaking does at HP:

• Global catalogue pricing & updates:  Alignment with AGM/GAM on global pricing strategy, Margin optimization of global devices, Demo unit requests.

• Develop business with assigned Global T1 customer. This include maintaining SAR light, managed inbound leads generated from contacts in active countries, as well as  coordinate hunting effort across all countries and RFP Answer Collaboration

• Maintain Sales forecast updated in Global dedicated tool. Do the Pipeline management on the Global T1 Account assigned to this role.

• Ensure Account update are done across all impacted Countries and Sales Reps around the world through maintenance of Global Newsletter

• Cover of coverage on global accounts when the AGM is OOO

Education & Experience Recommended

• Proficiency in English, enabling effective communication in diverse business environments.

• Proficiency in Japanese Language to manage the Japan Market.

• Extensive B2B sales experience with strong customer negotiation skills.

• Expertise in delivering impactful presentations and clear communication.

• Solid business acumen and commercial mindset for navigating complex business landscapes.

• Target and goal-oriented with a track record of exceeding objectives.

• Reliable, tenacious, and a strong team player with a collaborative spirit.

• Keen interest in technology and strong IT literacy skills.

• Ability to handle unique situations, critically analyze information, and solve problems effectively.

Preferred Certifications
• Certified Inside Sales Professional (CISP)

Knowledge & Skills
• Business Development
• Business Planning
• Business To Business
• Cold Calling
• Consultative Selling
• Cross-Selling
• Customer Relationship Management
• Inside Sales
• Marketing
• Merchandising
• Outbound Calls
• Phone Sales
• Product Knowledge
• Sales Process
• Sales Prospecting
• Sales Strategy
• Salesforce
• Selling Techniques
• Telemarketing
• Upselling

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple departments and leads large, cross-division functional teams or projects.

Complexity
• Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"