Guest Service Supervisor - Rewarding Work

Front Office Guest Service Supervisor

• Desaru, 82200 Bandar Penawar, Johor, Malaysia
• Full-time
• Company Location: Anantara Desaru Coast Resort & Villas
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Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

*𝐂𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞 𝐰𝐡𝐨 𝐡𝐚𝐬 𝐌𝐚𝐧𝐝𝐚𝐫𝐢𝐧 s𝐩𝐞𝐚𝐤𝐢𝐧𝐠 𝐩𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 & ability 𝐰𝐢𝐥𝐥 𝐡𝐚𝐯𝐞 𝐚𝐝𝐝𝐞𝐝 𝐚𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞 𝐭𝐨 𝐛𝐞 𝐬𝐡𝐨𝐫𝐭𝐥𝐢𝐬𝐭𝐞𝐝*

Job Description

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.