Head, Business Operations

DUTIES & RESPONSIBILITIES

1. Monitor daily activities of Admission, Cashier, Billing, Credit Management, A&E registrations, GL Counter and Case Review.

2. To check and sign off the approval for daily cashier transaction.

3. Determine collection activities of hospitals.

4. Monitor company’s outstanding debt, conduct account statement reconciliation and raise recommendation for settlement arrangement and or provide write-off of bad debts proposal for management approval.

5. Evaluate new client’s company profile and financial statement to ensure credit worthiness of potential clients to minimize bad debts and risks.

6. Liaise with Banks, insurance, MCO’s and Companies to provide and clarify information on patient’s problematic claims in order expedite the processing of claims.

7. Send reminders to companies with outstanding debts, suspend company’s accounts and consult with lawyers on any legal actions to be considered and provide update and recommendation to Management on next course of action to recover the outstanding debts.

8. Prepare monthly updates on debt collection reports/paper and presentations for various meeting.

9. Identify companies for visit to recover outstanding debts.

10. Responsible in preparing relevant meeting reports/paper and presentations for various meeting.

11. Implement and maintain quality database and data collection that are necessary for projects and operational functions and in support of decision makings.

12. Gather, identify, analyze & interpret relevant data/ information, and develop recommendations as well as knowledge-based analysis on findings.

13. Gather and monitor the trend and data of industry & competitors.

14. Contribute ideas and support in service quality management.

15. Assist the management in formulating new policies and procedures towards achieving optimal services performances.

16. Maintain and implement the operations policies and procedures.

17. Periodically review and revise policies and procedure.

18. Perform any other duties/tasks diligently as assigned by the management from time to time.

QUALIFICATIONS REQUIRED

• Mininum - Diploma

EXPERIENCE RQUIRED

• Minimum - Working experience at least 5 years and above in the same roles

PERSONAL CHARACTERISTICS

• Knowledgeable, flexible, good communication skill, ability to maintain good relationship with all levels of staffs, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, good leadership, high integrity.