Head of Centre Operations - Regional Retail Outlets

Lead high-profile operations for Malaysia’s premier luxury outlet destinations. Direct report to President & COO. Transform regional retail experiences.


Why you should apply:
- Command operational excellence across two iconic luxury retail landmarks.
- High-impact leadership role reporting directly to the C-suite.
- Enjoy operational autonomy while shaping multi-site commercial strategy.


What you will do:
- Spearhead daily operations, engineering, and M&E for GHPO.
- Provide strategic operational and technical direction for JPO.
- Empower a dynamic, high-performing team of 24 professionals.
- Drive multi-million ringgit budget optimization and cost controls.
- Champion emergency readiness and world-class safety compliance standards.
- Build powerful partnerships with elite brands, authorities, and contractors.


Experience you need:
- Degree in Engineering, Facilities Management, or related field.
- Proven leadership in large-scale commercial or retail property operations.
- Expert knowledge of complex M&E infrastructure and building systems.
- Master of operational budget management and strategic cost optimization.
- Track record of driving safety compliance and vendor management.


Nice to have / Bonus:
- Track record of scaling operations across multi-site commercial portfolios.


The company:
- Premier joint-venture luxury outlet destination delivering world-class experiences.
- Market-leading retail platform known for continuous growth and excellence.


Work Arrangement / Benefits:
- Primary hub at Genting Highlands with bi-weekly Johor travel.
- Standard weekday hours with strategic weekend operational rotation.