We are seeking a dynamic and strategic leader to join our multinational Financial Services company. This critical role will involve setting up and managing global back\-office processing operations to ensure efficiency, compliance, and exceptional service delivery. The ideal candidate will drive process transformation, establish robust service level agreements (SLAs) and lead a high\-performing team to support our Global Business objectives.
Job Summary:
Key Responsibilities:
Leadership and Strategy:
⢠Develop and execute a global operations strategy aligned with the Companyâs Overall Business objectives.
⢠Lead the establishment of Malaysia as a back\-office processing hub, ensuring scalability, efficiency and seamless integration across markets.
⢠Identify opportunities for process improvement, automation and innovation.
Operational Excellence:
⢠Design, implement and optimize workflows. Policies and procedures for global service delivery.
⢠Ensure adherence to SLAs, regulatory requirements and risk management frameworks.
⢠Oversee the implementation of technology solutions to enhance operational efficiency and reporting.
Team Management and Development:
⢠Build and manage a global team of operational experts, fostering a culture of collaboration, accountability and continuous improvement.
⢠Provide leadership, mentorship and training to drive professional growth within the team.
⢠Performance Monitoring and Reporting:
⢠Monitor and analyze key performance metrics to ensure consistent achievement of operational goals.
⢠Present regular updates to senior leadership on operational performance and improvement initiatives.
Stakeholder Collaboration:
⢠Partner with internal stakeholders, including compliance, technology, and business development teams, to ensure alignment on operational priorities.
⢠Serve as the primary point of contact for external service providers and key clients.
Qualifications:
⢠Bachelorâs Degree in Business Administration / Finance or a related field (MBA preferred).
⢠7+years of experience in global operations, shared services, or back\-office management within the financial services industry.
⢠Proven track record of leading large\-scale transformation initiatives and managing cross\-functional teams.
⢠Strong knowledge of regulatory compliance, risk management, and operational best practices in a global context.
⢠Exceptional communication, negotiation, and problem\-solving skills.
⢠Proficiency in leveraging technology for process automation and performance improvement.
Why Join Us?
Opportunity to lead a transformative role in a globally recognized financial services company.
Work with a diverse, high\-caliber team across international markets.
Competitive salary, benefits, and career development opportunities.
A chance to make a meaningful impact on operational excellence and client satisfaction.