Head Of Fulfilment Operations

Head of Marketing Solutions and Operations

Make A Real Difference at PropertyGuru.
Real Aspirations. Real People. Real impact.

PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 41 million property seekersto connect with more than 63,000 agentsmonthly to find their dream home.PropertyGuru empowers property seekers with more than 3.2 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand, Indonesia, and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 15 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio of leading property marketplaces across its core markets; award-winning mobile apps; mortgage marketplace, PropertyGuru Finance; and a host of enterprise solutions now under PropertyGuru For Business, including a high-quality developer sales enablement platform, FastKey, DataSense, ValueNet, Awards, events and publications across Asia.

Responsibilities:  

• Lead PropertyGuru’s regional fulfilment operations team that services and executes media and marketing deliverables for B2B clients
• Work closely with sales and pre-sales teams to support, for instance, with updates on inventory availability of online B2B products
• Champion client servicing excellence as part of our ongoing transition from a transactional media sales to an enterprise focused business
• Manage daily operation and roster planning of the team and lead fulfilment of all online B2B product types, including banner inventory, social media marketing campaigns and Listings
• Lead a team of, client servicing professionals, full-stack performance marketers/ ad operations specialists and content writers that bring campaigns from from conceptualization and (media) planning to ad copy writing, set-up, optimization and performance analysis
• Take a hands-on approach to strengthening strategic client relationships by actively participating in client conversations and meetings, including but not limited to, pre-sales, and fulfilment
• Monitor campaign delivery against revenue plans and timelines
• Set up processes and service level agreements to empower teams to effectively incorporate new capabilities/channels into their workflows
• Foster team discipline, communication, and morale to strengthen teamwork within the team

Requirements:

• Minimum of 10 years in a digital marketing agency, publisher advertising role or AdTech operations role
• Experienced in leading cross-functional teams, championing effective collaboration and spearheading client centricity with a focus on renewals
• Solid comprehension of the digital advertising ecosystem, including Supply Side Platforms (SSP), communication platforms and media buying (paid social, display and search)
• The role involves direct client interaction, hence, a strong command of English and a high degree of confidence interacting with clients (up to C-level) is important
• Highly organized, detail oriented, and results focused with a can-do attitude
• Ability to turn analyses into actionable insights
• Prior experience with marketing in the real estate industry is highly beneficial
• Proven understanding of servicing clients with digital marketing campaign is an advantage

PropertyGuru Group is an equal opportunity employer committed to fostering an inclusive, innovative an learning environment with the best employees. Therefore, we provide employment opportunities without regard to gender, identity, race, religion, nationality, age, marital status, disability, or any other protected status, per applicable law. If there is anything we can do to help ensure you have a comfortable and positive interview experience, please let us know.