Head of GTM & Business Operations

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Leads campaign go-to-market, trade marketing, and sales operations for consumer segment growth. Translates commercial priorities into sales plays and execution plans, ensuring timely rollout of products, propositions, and promotions. Oversees trade marketing, sales operations, and cross-functional alignment to drive execution discipline and maximize sales impact

Key Accountabilities
1. Strategic GTM Leadership: Develop, define, and execute comprehensive Go-to-Market strategies for new products, services, and market segments, ensuring alignment with overall business objectives and market trends.
2. Business Operations Optimization: Oversee and optimize end-to-end business operations, including but not limited to sales enablement, customer lifecycle management, operational processes, and performance analysis, to enhance efficiency and effectiveness.
3. Cross-Functional Collaboration: Collaborate closely with product development, marketing, regional sales, channels, finance, and customer service teams to ensure seamless execution of GTM strategies and operational improvements.
4. Performance Monitoring & Reporting: Establish key performance indicators (KPIs) for GTM initiatives and operational processes, monitor performance, analyze data, and provide regular, actionable insights and reports to senior leadership.
5. Market Analysis & Competitive Intelligence: Conduct thorough market insights, analyze competitive landscapes, and identify emerging opportunities and threats to inform GTM strategies and operational adjustments.
6. Process Improvement & Automation: Identify opportunities for process improvement, automation, and sale transformation within GTM and business operations to drive scalability and reduce costs.
7. Team Leadership & Development: Build, mentor, and lead a high-performing team, fostering a culture of innovation, accountability, and continuous improvement.
8. Budget Management: Manage the GTM and business operations budget effectively, ensuring optimal allocation of resources to achieve strategic objectives.

Job Qualifications

* Bachelor's Degree in Business Administration, Marketing, Engineering, or a related field. An MBA is highly preferred.

* Minimum of 10-15 years of progressive experience in Go-to-Market strategy, business operations, or a related leadership role within the telecommunications or technology industry.

* Proven track record of successfully developing and executing GTM strategies that have driven significant business growth and market share.

* Strong analytical skills with the ability to interpret complex data, identify trends, and make data-driven decisions.

* Excellent understanding of telecommunications market dynamics, competitive landscape, and customer behavior.

* Demonstrated experience in optimizing operational processes, implementing best practices, and leveraging technology for efficiency gains.

* Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.

* Experience leading and developing high-performing teams.

* Proficiency in project management methodologies and tools.

* Ability to thrive in a fast-paced, dynamic, and evolving environment.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.