Head of Operations - Innovative Company

Summary:

• Responsible and accountable for the entire Fleet & Operations Department and Branch Operations for the Car Rental Group. To ensure the departments are operating at most efficient, effective and economic manner

Responsible:

• Develop and implement strategic plans to achieve business objectives and drive growth. Analyze market trends, competitor activities, and customer feedback to identify opportunities and challenges.
• Oversee day-to-day operations, including fleet management, customer service, reservations, and maintenance. Ensure the efficient utilization of rental vehicles and optimize fleet performance.
• Recruit, train, and supervise a high-performing team. Foster a positive and collaborative work environment. Set performance targets, conduct regular performance evaluations, and provide constructive feedback.
• Implement and maintain high standards of customer service. Address customer inquiries, concerns, and feedback promptly and professionally. Develop and implement customer service training programs for staff.
• Develop and manage budgets, ensuring financial targets are met.
• Monitor financial performance and implement cost-control measures.
• Identify revenue-generating opportunities and implement strategies to increase profitability.
• Ensure compliance with local, state, and federal regulations.
• Develop and enforce policies and procedures to mitigate operational risks.
• Implement safety and security measures for both customers and the fleet.
• Stay updated on industry technology trends and implement relevant innovations.
• Oversee the implementation and integration of rental management systems and digital platforms.
• Collaborate with the marketing team to develop and execute promotional campaigns.
• Identify and pursue business development opportunities to expand market presence.
• Ad-hoc task as and when there are new requirements,

Technical Knowledge / Skills:

• Strong understanding of fleet management, customer service, and business operations.
• Excellent communication, negotiation, and problem-solving skills.
• Familiarity with relevant industry regulations and compliance.
• Ability to analyze data, make informed decisions, and drive result

Requirements: 

• Proven experience (10 years) in a leadership role within the car rental industry.
• Candidates must possess at least Diploma/Degree/Postgraduate/in Business Management/Automotive/Hospitality or equivalent. 
• Required language: English & Malay 
• Good interpersonal, people management, and communication skills with leadership qualities. 
• Demonstrated experience in strategic planning process improvement and budget management.
• Strong problem -solving abilities and a proactive approach to addressing challenges.