Head of Retail Operations (Pharmacy Chain)

About Our Client

One of the leading, prominent pharmacy chains with high standard of professional health care delivery, conveniently located stores across various regions, currently looking for a Retail Head to manage the business through growth and expansion.

Job Description

• Create and implement sales strategies of retail pharmacy to achieve revenue goals, find market opportunities, and grow customer base.
• Work with marketing to plan annual campaigns that drive traffic and increase sales within budget.
• Improve customer experience by ensuring excellent service provided in stores and manage retail operations working with Area Managers on day-to-day retail store matters.
• Track financial performance, analyze sales data and expenses, and take corrective actions to ensure profitability and find cost-saving opportunities utilizing tools such as Power BI and dashboards.

The Successful Applicant

• Bachelor's Degree in Business Administration or relevant field
• At least 10 years of proven track record in managing retail sales especially in pharmacy or relevant industries
• Strong strategic thinking, analytical skills utilizing data with good communication skills (Mandarin language needed for stakeholder management and field subordinates as well)
• Strong people management skills and ability to thrive in fast-paced environment
• Willing to travel as pharmacy chains are located across West and East Malaysia

What's on Offer

A performance-driven team with the empowerment to run the business in an entrepreneurial manner. With existing more than 100 pharmacy stores, an opportunity to enhance and grow the business even further.