Head of Sales & Operations (B2C - Education)

Head of Sales & Operations

The Opportunity

This isn't just a management role; this is a role for a builder. If you thrive at the intersection of high -volume consumer sales and flawless operational execution—and love turning operational chaos into scalable clarity—this is your sandbox.

Your Mission (The First 12–18 Months)

• Scale the Revenue Engine: Optimize B2C sales processes, maximize CRM utilization, and aggressively drive conversion rates from marketing funnels (like webinars) to active enrollments.
  

• Engineer Operational Efficiency: Audit and rebuild administrative workflows. Implement tracking, automation, and SOPs that eliminate manual errors and shorten turnaround times.
  

• Elevate the Customer Journey: Architect a world -class student experience from the very first touchpoint through graduation, establishing strict service standards and feedback loops.
  

• Build a Winning Culture: Coach your team into a high -performing unit. Foster a culture anchored in accountability, data -driven decisions, and empathy.
  

• Drive Cross -Functional Strategy: Partner directly with Marketing, Finance, and Tech to build seamless end -to -end automations (CRM workflows, e -invoicing) that support regional scalability.
  

Requirements

Who You Are

• The B2C Expert: You have 8–10 years of experience leading B2C sales and operations, ideally within the education, training, or high -touch service sectors. (Note: This role operates at a rapid consumer -facing pace; candidates with purely B2B backgrounds will not be the right fit).
  

• The Strategic Operator: You are equally comfortable designing high -level strategic roadmaps and getting your hands dirty in the operational weeds.
  

• The Systems Thinker: You have a strong background in sales process design and are highly proficient with CRM systems and automation tools.
  

• The Empathetic Leader: You balance strict performance management and KPI tracking with genuine coaching, empathy, and team -building skills.
  

Benefits

Why Make the Move?

• Impact: Step into a pivotal leadership role where your operational systems will directly dictate the company's bottom line.
  

• Growth: This role offers a clear, structured runway for advancement into a Regional Director -level position as the company expands its footprint across Asia.
  

• Reward: Enjoy a highly competitive base salary paired with lucrative, performance -based bonuses tied to your sales, operational, and service metrics.