Head, Telesales

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

The Head of Telesales will lead the acquisition of quality vendors via telesales by driving data-driven performance insights, defining incentives and targets, and enhancing reporting processes. You’ll manage and motivate the telesales teams across APAC and EU to meet key objectives, while closely collaborating with the Pandora strategy team to implement productivity-enhancing tools and feedback.

 

Responsibilities:

• Performance Monitoring & Data Insights: Oversee telesales performance metrics to drive the acquisition of high-quality vendors, using data-driven insights to identify opportunities for improvement.

• Incentive & Target Setting: Define and implement clear targets and incentive structures for telesales teams, ensuring alignment with overall team goals and OKRs.

• Reporting & Process Enhancement: Develop comprehensive reporting systems and improve processes to provide actionable insights and enhance telesales efficiency.

• Team Leadership & Management: Lead, support, and manage telesales team leads, fostering a high-performance culture and maintaining alignment with team goals.

• Productivity Tools & Strategy Collaboration: Leverage performance tools to boost productivity and work closely with the Pandora strategy team to deliver continuous improvements aligned with strategic goals.

• Minimum 10 years of work experience in driving sales (or related functions) in technology, e-commerce, or FMCG industry

• Prior experience of working in a regional team, managing stakeholders across several EU/ APAC markets is a plus

• Self-motivated, with a strong sense of ownership over projects and organizational goals

• Willingness to learn, with a desire to understand all aspects of driving growth for the business

• Ability to communicate and collaborate effectively with a diverse range of people and job functions

• Good team spirit with the ability to work independently and efficiently to deliver useful business insights

• Project management skills, with the ability to manage multiple projects simultaneously and prioritize organizational need

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!