Healthcare Assistant

Summary

Provide basic nursing care in accordance with established standards, work collaboratively with team members, and report any incidents or issues to relevant authorities to ensure the delivery of high-quality patient care.

Job Description

Organization and management

• Provide basic nursing care that aligns with the vision, mission, philosophy, goals, and objectives of the nursing services and the hospital.
• Notify the nursing leaders of any situations that impact the quality of care.
• Obtain ward report and assignment at the beginning of each shift and perform additional tasks as assigned by the Unit Manager or Senior Registered Nurse.
• Conducts regular nursing rounds to assess patients’ needs and communicate with them and their families.
• Prepares and tidies patients’ beds and linens as needed and organizes patients’ belongings as well as furniture.
• Disinfects the beds, furniture, and equipment after utilizing them.
• Keeps the ward, store, fridge, and its facilities clean and tidy.
• Assists the patient with Activities of Daily Living.
• Answers phone calls and relays messages.
• Attends to patients’ calls via the call bell promptly.
• Assists nurses in transporting patients to and from the operating theatre.
• Escorts patients to other services for diagnostic tests and from the ward to other areas upon discharge.
• Dispatches specimens to the laboratory and collects results.
• Collects pharmacy and surgical supplies from the pharmacy and the store as required to maintain adequate stock levels for operations.
• Sends out portable oxygen tanks for refilling or exchange, ensuring a continuous supply for emergency needs.
• Assists the trained staff in various aspects:
• Carries out nursing care such as patient comfort, safety, nutrition, hygiene, admission, transfer, discharge, dressing, intravenous lines, catheterization, etc.
• Cleans and disinfects the trolley and instruments after use and stores them properly.
• Records the daily charges for items used in the ward and updates patients’ charges accordingly.
• Maintains records of intake and output charts for each patient.
• Lifts, turns, and positions patients safely.
• Accompanies consultants in performing procedures and rounds in the absence of trained nurses.
• Attend meetings held by the service.

Human Resource and Development

• Proactive in own learning and development to meet the minimum requirement of 20 hours of continuous education per year.
• Involve in orienting new staff members to the ward routines.
• Maintain records of personal leave and training attendance.

Policies and Procedure

• Adhere to the hospital’s policies and nursing code of conduct, ensuring patient confidentiality and standard infection control practices are upheld.

Facilities and Equipment

• Assist the trained staff in managing the proper storage, condition, and availability of biomedical equipment in the unit, maintaining sufficient ward stock, and ensuring accurate records for equipment, medical supplies, consumable items, and specimen collections.

Safety and Quality Improvement Activities

• Participate in new services, comply with 5S activities, patient safety policies, and adhere to ISO, MSQH, JCI, PSG, BFHI, and NNA standards to ensure compliance with patient safety goals and occupational safety measures.
• Adhere to the Occupational Safety and Health Act and Regulations 1994 by taking reasonable care at work, cooperating with employers, wearing proper PPE, and following all safety and health instructions and measures.

Requirements:

Education

• Sijil Pelajaran Malaysia
• Certified healthcare assistants would be a priority

Knowledge and Experiences

• Experience working in a hospital setting is an advantage

Special Skills Required

• Able to converse fluently and write in English and Bahasa Malaysia

Personal Attributes

• Have interpersonal and communication skills
• Caring, honest, and responsible worker
• Willingness to work on scheduled hours, shifts and weekends, public holidays, and any time called during an emergency