Healthcare Operations Support - AU

About The Role:

The National AHHS support role works closely with the AHHS team, Audika Clinics, Insurers and Lawyers to meet the needs of WorkCover and DVA clients and ensure that workers and veterans are supported in a timely fashion. 

Key Accountabilities

People

• Works with AHHS Team and Audika clinic network to ensure collective alignment & support of Work Cover and DVA related tasks required in clinics


• Support, promote and recognise the culture of the organisation in line with our core values, ensuring you demonstrate company values consistently

Operations

• Near end-to-end liaison with Audika Clinics, Clinicians, Clients, Insurers and Lawyers (from receipt of client referral to fitting of devices and maintenance of clients)


• Co-ordinate hearing assessments and fittings within clinics, ensuring prompt and accurate delivery of Hearing Assessment reports and files from clinics to Insurers and solicitors


• Liaising with a National network of lawyers with regards to progressing and reporting client progress through the legal claim process


• Liaising with insurers – preparing quotes and invoices and ensuring prompt payment


• Process and track WorkCover and DVA business (Referrals, Quotes, Approvals, Refits, Sundries, Test invoices) by effectively using available reports


• Drive work cover referrals through high-quality customer service

Other requirements

• Follow operational practices and processes to ensure the optimisation of revenue and resources


• Ability to acquire knowledge to become a subject matter expert on all work cover hearing related matters


• Work with the team to identify areas of improvement and develop specific actions to drive business development and growth


• Ensure compliance with the OHS policies of the company

Financial

• Work with finance to follow-up outstanding invoices

Working Relationships

Internal Relationships

• Audika Clinical Teams


• Group Work Cover Manager


• Work Cover support Team

External Relationships

• Law firms working in the work cover space


• Companies working in the industrial noise space that could refer employees for hearing testing


• Relevant trade unions


• Relevant goverment/regulatory agencies, state & federal


• Suppliers of any industrial noise related product

Requirements

• Excellent time management and organisation capabilities to manage multiple tasks


• Self-driven performer to achieve goals, whilst being a team player who works effectively with peers to achieve team goals


• Clear and articulate in communication; verbal, written and face to face


• Becomes competent in the use & application of all internal Work Cover utilized ERP systems e.g. AX, OR Power BI, Microsoft teams etc.

Join an organisation based on Trust, Openness, and Innovation:

In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day.

We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization.

We offer:

• A job in a growing, international company with good career opportunities


• State of the art technology and work in an exciting industry


• Good work life balance with flexible working conditions


• A culture of teamwork, based on knowledge sharing, professional respect, kindness


• We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday


• A full-time independent and responsible position


• Training, conferences, and the opportunity for self-development


• We offer the opportunity to travel for work globally

About Demant

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.

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