Helpdesk & Admin - Hiring Fast

Main Job Duties and Responsibilities

• Ability to work independently and prioritize tasks effectively.
• Familiarity with computer hardware components and peripherals (preferred)
• Proven experience in heldesk Support role or similar position.
• Have strong adaptability, coordination ability, learning ability, and be able to handle problems independently.
• Support daily technical / infrastructure operation of shared service centre.
• Carry out proper tracking of service requests and ensure resolutions to problems are documented in the ticketing system.
• Remain in touch with a customer until their issues are totally resolved or/and request is completed.
• Identify and correct a problem by performing diagnostic reviews and issue reports as requested.
• Frequently check the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them.
• Perform administrative duties, including scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites if required.

Skill and qualification 

• Candidates must have at least an SPM. A diploma is preferred. Fresh graduates or those with 1-2 years of working experience are welcome to apply.
• Knowledge and experience of customer service practices.
• Must be proficient in speaking, reading, writing, and understanding English, Bahasa Melayu as it is the primary language used in the workplace.
• Applicants must be able to work at Shah Alam.
• 1 Year employment contract on renewable basis.