Helpdesk Analyst - English and Japanese,

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Experience with MAC support is highly preferred. Familiarity with latest macOS Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Understanding on how MDM solutions (Jamf/Intune) work. Apple Device Support Certification (Added advantage). Familiarity with Jamf Pro (Added advantage) Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and Technology improvements. Willing to learn & grow in other IT Business areas Excellent English and Japanese, written and verbal communication skills. Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team Basic IT software and hardware troubleshooting knowledge and skills (Mac, Windows and Microsoft Environment) Flexible and willing to work in a Rotational 24*7. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.